In all cases of failure a direct contact to A3Solution is important. Only if A3Solution's technical support approved the failure conditions the next steps in solving the problem can be initiated.

Always in case of shipping products or components to A3Solution a prior request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box A3Solution is allowed to reject the shippment.

In addition the Terms and Conditions of A3Solution in the actual version are valid. Please request the latest version of these terms directly.

These warranty options are available at A3Solution: 
(These options will be adopted due to market's needs or changes. Complete or partly fullfilment is possible to be realized by third party partners)

1. Telephone support

Our telephone support is available from Monday to Friday09.00 hours to 18.00 hours.

2. Pick-Up and Return

Pickup, exchange, reparation and return will be managed directly by A3Solution direct or through partners. In all case of returning products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box A3Solution is allowed to reject the shippment.

3. Bring-In

Shipment directly to A3Solution. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box A3Solution is allowed to reject the shippment.

4. Exchange of components

 Pre-exchange of components managed by A3Solution or third party company. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box A3Solution is allowed to reject the shippment. The return of the defective part has to be done within ten working days after shipment of the replacement part, otherwise A3Solution is the replacement part separately. If required, a backup performance by credit card is required.

5. reaCtion time

The failure information takes place Monday to Friday from 09:00 to 14.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the error message be a response from A3Solution or partner companies, as well as the beginning of failure analysis and fault diagnosis.

6. On-Site-Service

The fault message comes in from Monday to Friday from 09.00 to 14.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the failure a response from A3Solution or partner company occurs, as well as the beginning of failure analysis and fault diagnosis. The need for a preliminary on-site services is managed by the A3Solution support or a contractor appointed by A3Solution. The usage according to qualification and approval by the A3Solution support within 48 hours on-site (Monday to Friday). The service can be carried out by a partner authorized by A3Solution. The time frame for the troubleshooting through the A3Solution or partners is a service from 10.00 to 22.00. If service performance with place bet this does not happen within the stipulated time can, A3Solution refunded the purchase price of the service, unless A3Solution is personally responsible for the delay. A3Solution is not responsible for delays caused by third parties. If it's local or federal holidays, is used on the following working day.